PRIVACY POLICY  

At Pagelyfe Technologies Private Limited, operating through Shopsivia (“we,” “us,” or “our”), we are fully committed to protecting the privacy and security of our users (“you” or “your”) as you browse, shop, or engage with our platform. This policy explains how we collect, handle, and protect your personal information when you access our platform or make a purchase. We uphold strict confidentiality standards and prioritize data security to maintain your trust. 

By using our website, you agree to the collection and processing of your data as outlined in this policy. To comply with legal obligations and enhance our services, we may update this document periodically. We encourage you to review this policy regularly to stay informed about any modifications. 

Information Collection 

At Shopsivia, we collect specific personal information to enhance your shopping experience and ensure smooth service delivery. This data is gathered when you browse our website, make purchases, or subscribe to updates. 

The types of personal information we collect include: 

• Contact Information: Your name, email address, and physical address, which allow us to manage inquiries, subscriptions, and event participation. 
• Additional Personal Details: Information such as gender, marital status, birthdate, and job title, which may be obtained through surveys, contests, or events. 
• User Interaction Data: Insights into your browsing activity, page visits, content engagement, and demographic details. 
• Transaction History: Records of past purchases to facilitate order processing and enhance service quality. 

Use of Collected Information 

We process personal data strictly for business operations, granting access only to authorized personnel. Key purposes include: 

• Website Performance: Monitoring system stability, resolving technical issues, and ensuring seamless functionality. 
• Regulatory & Financial Compliance: Meeting legal obligations related to transactions, tax reporting, and financial audits. 
• Customer Insights & Market Research: Analyzing user behavior to refine product offerings and improve engagement. 
• Community Engagement: Supporting forums, discussions, and interactive features to foster user participation. 
• Transaction Processing: Securely handling debit and credit card payments while implementing fraud prevention measures. 
• Order Fulfillment: Ensuring timely and accurate deliveries, verifying purchases, and improving the shopping experience. 
• Marketing & Promotions: Sharing updates on new products, exclusive offers, and promotional campaigns from Shopsivia and affiliates. 
• Security & Compliance: Protecting against unauthorized activities, assisting investigations, and mitigating cybersecurity risks. 
• Corporate Changes: Managing personal data in cases of mergers, acquisitions, or restructuring, in compliance with privacy regulations. 

We remain fully committed to handling your data in accordance with applicable data protection laws. 

Data Protection 

To protect your privacy, we implement advanced security measures to prevent unauthorized access. Your personal data is securely collected, stored, and processed in line with industry best practices and legal requirements. We continuously update our security infrastructure to defend against emerging threats and safeguard user information. By using our services, you acknowledge and consent to these security protocols. 

Data Retention 

At Shopsivia, we manage personal data responsibly, storing it only for the necessary duration before securely deleting or anonymizing it. 

Standard Retention Period (8-12 Months): 

We retain specific data for this timeframe, including: 

• Account Information: User profiles, transaction logs, and purchase records. 
• Browsing Preferences: Behavioral insights used to customize your shopping experience. 

This data supports: 

• Customer Assistance: Enhancing support services and providing personalized recommendations. 
• Legal Compliance: Meeting industry regulations and legal obligations. 
• User Experience Optimization: Delivering relevant content and refining our services. 

Once the retention period ends, data is either permanently deleted or anonymized to prevent identification. 

Extended Retention: 

Certain records may be kept for a longer duration under specific conditions, such as: 

• Legal & Regulatory Requirements: Retaining information for tax filings, financial audits, or government compliance. 
• Dispute Resolution & Fraud Prevention: Keeping data to address disputes, prevent fraud, and enforce company policies. 

We ensure that all retained data is securely handled and managed in accordance with privacy laws. 

Children’s Privacy 

We do not knowingly collect personal data from individuals under 18. If we discover that such information has been inadvertently obtained, we take immediate steps to remove it. Parents or guardians who believe their child’s data may have been stored can contact us for prompt deletion. 

Information Sharing 

Your privacy is our top priority, and we follow strict data-sharing guidelines to protect your information. We do not sell, rent, or trade user data under any circumstances. However, to provide essential services—such as payment processing and order fulfillment—we may share necessary details with trusted partners. These collaborations adhere to stringent security protocols to prevent unauthorized access or misuse. 

User Rights 

You have certain rights regarding your personal data, ensuring transparency and control over its usage. You may contact our Grievance Officer to: 

• Access & Update Information: Request copies of your stored personal data or correct inaccuracies to ensure accuracy. 
• Withdraw Consent: Revoke permission for data processing at any time, understanding that certain services may be impacted. 
• File Complaints: Raise concerns about data handling practices, which we will investigate and address in compliance with privacy regulations. 

Opt-Out Options 

You can unsubscribe from promotional emails and newsletters at any time by clicking the “Unsubscribe” link provided in our emails. If you require assistance with opting out of specific communications, you may contact our support team. All opt-out requests are processed promptly, ensuring that you no longer receive marketing messages from us. 

Privacy Policy Updates 

To enhance security and transparency, we periodically update this policy. Any changes will be posted here, and continued use of our services signifies acceptance of the revised terms. We recommend reviewing this policy regularly to stay informed about updates and understand how we safeguard your personal information. 

Contact Us 

For any questions, concerns, or requests regarding our privacy practices, please reach out to us at pagelyfetechnologiespvtltd@gmail.com. Our team is available to provide assistance and address inquiries related to data security. 

Thank you for choosing Shopsivia. We value your privacy and are dedicated to ensuring a safe and reliable shopping experience.